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Voice and Data Technician - CMPCJP00048983

Pittsburgh, Pennsylvania 15108

Post Date: 03/30/2018 Job ID: 18629 Industry: Technology

3 months contract-to-hire position for a Voice and Data Technician 2 in Pittsburgh, Pennsylvania

Level II Voice and Data Technician performs a variety of skilled technical work in configuration, maintenance, repair and troubleshooting of telecommunications physical, data link and network layer systems and associated equipment.  Duties are performed in a highly customer orientated organization where the exercise of excellent customer service and teamwork is paramount.  Operating, monitoring, and servicing multiple communications devices in voice and data networks.  Diagnose and test voice and data network infrastructure.  The ability to work supervised or unsupervised is required with demonstrable logical trouble shooting skills. 

The top 5 skills this person should possess are:

·        Ability to maintain, configure, and troubleshoot access and distribution switches. Must have knowledge of MAC and IP addressing (broadcast, unicast, multicast), switch operating systems, and basic understanding of spanning tree functions.

·        Ability to maintain, configure and troubleshoot traditional telephony components.

·        Ability to maintain, configure and troubleshoot VoIP end points and voicemail accounts.

·        Ability to manage hardware requirements, including staging, testing, installation, configuration, maintenance, and decommissioning of components applicable to area of responsibility.

·        Understanding of infrastructure cabling, i.e. fiber, copper, and coax. Fully understands the hardware means of sending and receiving data on a carrier, including defining cables, cards and physical aspects.

Essential Functions:

·        As a Level I Voice and Data Technician but with more experience and additional specific training or with additional customer site-specific knowledge. 

·        Configure (as related to MACD), maintain, repair, and troubleshoot data network and telephony systems and associated technologies in compliance with established processes and standards.

Knowledge/Skills/Abilities:

·        Ability to maintain, configure, and troubleshoot access and distribution switches.  Must have knowledge of MAC and IP addressing (broadcast, unicast, multicast), switch operating systems, and basic understanding of spanning tree functions. 

·        Ability to maintain, configure and troubleshoot traditional telephony components.

·        Ability to maintain, configure and troubleshoot VoIP end points and voicemail accounts.

·        Ability to manage hardware requirements including staging, testing, installation, configuration, maintenance, and decommissioning of components applicable to area of responsibility. 

·        Ability to document infrastructure configuration, changes, and design components in order to facilitate effective management of the infrastructure and ensure accuracy of the infrastructure information (e.g., components, version numbers, supplier information, history, location, status, component relationships, and asset information)

·        Understanding of infrastructure cabling, i.e. fiber, copper, and coax.  Fully understands the hardware means of sending and receiving data on a carrier, including defining cables, cards and physical aspects.

·        Basic knowledge of TCP/IP protocol suite. 

·        Ability to detect, record, investigate and diagnose events which cause disruption or reduction in quality or service level.  This includes incident monitoring, tracking, communication, resolution, and recovery. 

·        Skilled practitioner of the methods, tools, equipment and materials used in telecommunications equipment testing, repair and maintenance

·        Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

·        Communication Skills:

·        Ability to write routine reports and correspondence

·        Ability to speak effectively before groups of customers or employees

·        Planning / Organization Skills:

·        Proficiency in prioritizing to effectively meet daily work demands. 

·        Teamwork:

·        Ability to cultivate positive and cooperative working relationships with others. 

·        Safe Work Practices:

·        Create and update job safety analysis (JSA) documents.

Ann Chernyakova


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