Tier 2 Desktop

Falls Church, VA 22040

Posted: 08/31/2018 Industry: IT Job Number: JN -082018-110210
Location: Falls Church VA, Silver Spring MD, Rosslyn VA Title: Tier II Deskside Support Technician- 3 open positions Security+ required.Minimum of 3 years of enterprise experience in commercial or government environment.Familiar with all standard MS Office software systems.Possesses knowledge of workstation administration and management including imaging.Possesses basic network support experience to include account administration in Active Directory environment.Able to establish a solid working relationship with customers, technical staff, managers, and peers.Must have an ACTIVE DoD Public Trust Security Clearance or higherApplicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.ResponsibilitiesInterfaces with client daily.Represents IntelliDyne and its interests in all client engagements.Supports the development of additional IntelliDyne business.Addresses and corrects any hardware, software, or network connection issues.Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.Supports Desktop and Laptop users and solves problems with Microsoft, Adobe, Java, and other software in the production environment.Resolves problems through customer education, training, and direct assistance.Ensures backup, recovery, and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.Responds to and corrects formatting for printing and all other peripheral issues as they arise.Provides phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, Active Directory, standard desktop images and applications, COTS and GOTS applications.Serves as an escalated point of contact for troubleshooting all IT-related problems, including hardware/software, password reset, and printer problems.

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