Technical Support

Huntsville, AL 35810

Post Date: 06/08/2018 Job ID: JN -062018-109524 Industry: IT
General Description: 2nd shift, Support Technician Is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment.Strong troubleshooting capabilities are required.Candidate will be required to setup, configure, troubleshooting of desktop and laptop (Lenovo, Panasonic), mobile devices (smartphones-tablets) printers and plotters.Responsible for on-going support of Windows operating systems and Windows applications (example: Outlook, Excel, Word, Power point, MS Project)Responsible for maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices.Requires experience with working directly with customers and development and support of projects. Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems. Client-side support: PC HW/SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing and communication devices.Server support (Windows/Unix), Active Directory administration, implementation/refresh of server hardware and network infrastructure.Daily monitoring, troubleshooting & administration of Cisco multilayer switched networks, servers and data center infrastructure.Ability to provide issue resolution off-hours as needed, both onsite & remotely provide detailed, clear daily and weekly status& timely problem reports.Coordination with Regional/Local IS teams and 3rd party vendors to support IS projects, incidents and requests.Manage and prioritize Incident and Request tickets.Support workload typically 70% end-user HW/SW, 30% infrastructure.Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM. Basic understanding of Active Directory and Microsoft's Application Compatibility Toolkit.Experience using the remote control features of Microsoft's SCCM a plus.MCSE and other certifications a plus.Candidate must have good communication skills. Requirements: Requirements/Must Haves: Excellent troubleshooting, problem solving & root cause analysis skills. Exceptional customer service. Candidate should be able to work under pressure. Self-starter and be able to follow defined corporate processes & policies. Strong team worker, with excellent organization& time management skills. Professional demeanor with excellent written/verbal communication skills. Must possess a high level of quality and attention to detail. Ability to lift 50 lbs. Ability to work flexible hours and overtime Availability to provide 24x7 on-call coverage. Ability to climb ladders and staircases to access IT equipment.Must be able to support end-user equipment and infrastructure distributed in a 1.4M sq. Ft. Facility. Skills &Qualifications: Previous experience supporting a large corporate, manufacturing environment is preferred.Experience supporting and troubleshooting Business and Mission Critical applications is preferred. Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote control tools.In-depth knowledge of Microsoft Windows, Server 2008/2012, VMWare, Active Directory Policy and Security management, Linux/UNIX, MS Office suite, Outlook, ITEL Base Management Tool and other standard office environment applications is required.Working knowledge/experience supporting Multifunction printing devices, laser and impact printers, bar code printers& scanners, Smartphones, tablets and PDA hardware and software.Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS. Experience in Service Management, Change Mgmt., Outage & Problem Management and other ITIL-based best practices. Working knowledge of Cisco standard protocols and other technologies including but not limited to: Active Directory, DNS, DHCP, SCCM, Cisco Works, management of IOS & CATOS code backup/configuration/restoreSQL Server database administration (backups, security, monitoring, etc.) knowledge is a plus.Data Center and site infrastructure (Power/UPS, HVAC, cabling, etc.) knowledge/proficiency is preferred. Knowledge of Cisco Voice over IP hardware/software/server operation/configuration is preferred.A+ and Lenovo/HP PC repair certifications are preferred.MCSE and other certifications a plus.Strong Project Management skills a plus.

Ed San Miguel

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