Tech Support Analyst III US - CMPCJP00046129
Boston, Massachusetts 02493
3 months contract-to-hire position for a Technical Support Analyst/Team Lead in Boston, MA
This is a team lead position who will be interacting with the client every day. They will be the go-to person for the team. At least 3yrs experience Mon- Fri 8am - 5pm. Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Major Job Duties: Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large IMAC’s. Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Provide technical support to end users via telephone. Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist coworkers in resolution of end users’ technical issues. Assist coworkers in the execution of established processes and escalations. Test, image and clean PC’s, laptop, monitors, printers, and other related hardware. Education/Experience: High School Diploma or GED required. 5 - 7 years of hands-on technical knowledge of laptop and desktop design and software installation required. Skills and Competencies: Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Possess 1 to 2 years experience in a break/fix environment. Able to lift and palletize heavy equipment. (PC’s, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.