Tech Support Analyst I US - CMPCJP00049665
Plattsburgh, NY 12901
Major Job Duties: Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large IMAC's. Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Provide technical support to end users via telephone. Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist coworkers in resolution of end users' technical issues. Assist coworkers in the execution of established processes and escalations. Test, image and clean PC's, laptop, monitors, printers, and other related hardware.Education/Experience: CompTIA A+ certification or HP Laptop/Desktop Warranty certifications is required High School Diploma or GED required. 3 years of desk side support, break-fix, and laptop break/fix experience 3 years of hands on technical knowledge of laptop and desktop design and software installation required. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. 3 years of experience in a break/fix environment. Able to lift and palletize heavy equipment. (PC's, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.