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Tech Lounge Specialist I - CMPCJP00047596

Schenectady, New York 12345

Post Date: 10/05/2017 Job ID: 17218 Industry: Other Area(s)

Lounge Specialist

Schenectady, NY
12345

2 months contract to hire

 

As a Lounge Specialist, you will be the front line of client and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services.

You’re highly skilled at detection of users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution. You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets.

 You are the customer advocate and coordination point for all customer issues and requests – even if these are beyond the scope to solve and take ownership of their issue.
 

Additional Requirements
? Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic.
? High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
? Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint?
 

Knowledge and Skill Requirements:
? Excellent Customer Service Skills
? Advanced knowledge of installation and operation of relevant software, hardware and other equipment
? Knowledge of relevant call tracking applications
? 0-3 years of related experience and training
? A+ certification
? Microsoft MCP Certified a plus
 

Overview:

Man MyTech lounge desks and assist users with any issues they walk up with

Typical work schedule: M-F 7-4 or 8-5, no OT or on call

Overall experience: 3+ years, A+ nice to have but not required

Top 2 skills: customer service, troubleshooting.

Good customer service skills- this role is customer facing and candidates need good interpersonal skills.

#Dice

Olga Balakhchi
Recruiting Manager

Olga has spent more than 10 years as a Recruiter in a variety of industries, primarily focused on high-IT Profiled jobs. Most recently, she was with Catapult Staffing dealing with multiple clients nationwide filling different IT roles like Architects, Developer, Project Managers, QA Testers and Support Personnel. She is the one who helps linking great candidates to great opportunities! She is originally from Ukraine currently lives in Orlando, FL she has very pleasant accent, so apply to this position and she will definitely call you back ASAP! You can send your resume to her direct e-mail - olga.balakhchi@catapultstaffing.com

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