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Laboratory Computing Specialist - CMPCJP00050941

Redwood City, CA 94063

Posted: 12/07/2018 Industry: IT Job Number: JN -122018-111015
3 months contract-to-hire for a Laboratory Computing Specialist in Redwood City, CA

Prior Scientific Lab Support experience with a Pharmaceutical Company supporting Regulated and non-Regulated benchtop Systems. Familiarity with related change control processes.

Responsibilities:

- Assist in troubleshooting software and connectivity between benchtop and instruments

- Work closely with instrument vendors to resolve technical issues.

- Participate in the installation, documentation and testing of upgraded instruments in both regulated and non-regulated laboratories

- Work with the client to understand the LCS imaging process, core benchtops suite and systems management tools to be utilized on all systems.

- Deploy or update data management tools for backup and archive.

- Participate in projects in support of laboratory computing at the local site, collaborating with IT Staff and clients at other sites.

- Desk-side support: diagnosis of hardware and software (as provided with OS distribution or additional mutual agreement)

- Other: upgrades and retirement support for both benchtops and instruments

- Remote hands as necessary.

* Support for specialized hardware/software to support business function.

Specific duties:

- Resolve problem with Lab Computer not reporting to monitoring software: a break-fix work instruction will be available.

- Client unable to log in: Process to troubleshoot and resolve, or escalate.

- Security-related intervention.

- Data collection or software issue: (not a classic break/fix scenario) initial dispatch, determination, and resolve or determine next step.

- Check Antivirus: based on core technical tasks.

- Perform physical inventory: Count and/or record asset tags (or other information) about computers in labs on a periodic basis.

- Return lab computer to baseline: Evaluate the core configuration items and return them to baseline if necessary, monthly pro-active.

- Perform Lab computer health-check: Locate and resolve network connectivity or computer availability.

Ann Chernyakova

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