High Value Retention Specialist

Fredericksburg, VA 40,000

Posted: 03/01/2019 Industry: Professional Services Job Number: JN -102018-110675

- 0-2 years sales, customer service and/or retention experience - Experience in successfully negotiating and handling escalated situations with positive outcomes

- Strong relationship building skills, including the ability to demonstrate genuine empathy, understanding and care

- Ability to lead a consultative conversation to understand and exceed the customers' needs

- Values regular coaching and feedback

- Strong negotiation and closing skills

- Ability to manage and handle change quickly and positively

- Strong computer skills (Salesforce and Intuit QuickBooks Ecosystem product experience is a plus)

- Strong integrity, ethics and ability to exercise sound judgment within generally defined processes and procedures

- Excellent written and verbal communication skilled required

- Positive & learning mindset

- Rebuild and recover relationships with existing customers by creating strong personal connections, understanding their businesses and confidently providing tailored solutions

- Demonstrate genuine empathy, understanding and care and, at times, an ability to successfully handle escalated situations

- Conduct consultative conversations with customers by asking key questions to understand their needs

- Become an expert in Intuit's suite of products to be able to rebuild and resell the value of the Intuit ecosystem and provide solutions to solve customers' problems

- Provide confidence and expertise to overcome objections

- Be there for our customers by spending 80% of your time on the phone

- Interact with external and internal customers in a professional and ethical manner

- Bring a mindset of continuous learning through trainings, etc.

- Meet/exceed performance goals by successfully retaining our High Value Customers across the entire Intuit ecosystem of products and services

Gina Williams

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.