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Help Desk Support Technician II_CMPCJP00049767

Hopkins, MN 55343

Post Date: 07/02/2018 Job ID: JN -072018-109733 Industry: IT
Skills and Qualifications: MOST IMPORTANT SKILLSET (in order of importance) (REQUIRED) 1) Excellent customer service skills 2) CompTIA A+ 3) Attention to detail 1st round of interviews will be a phone screen (bridge line), 2nd round will be a possible onsite interview. Work schedule is Mon-Fri 8 am to 5 pm no OT or OC.Job Responsibilities: Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations. Maintains data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization's computer users about basic and specialized applications. May involve use of problem management databases and help desk system. Desktop Technician II: Job Duties: - Work as tier 2 PC support. Work for tickets escalated from tier 1 - Concierge type customer service.- Maintain accurate data on Customer PC inventory, Replacements and repairs - Triage all problems to determine cause and resolution. - Diagnose and repair PC level hardware issues. Order required parts from OEM - Provide services in a timely manner to meet customer Service Level Agreement Desktop Technician II: Position Requirements: - Strong Customer Service Skills and are approachable, a good listener, takes ownership of their issue and empathetic- Candidates must be A+ Certified to be considered. - Experience with Apple / MAC is a plus- Experience with asset management. INSTALL, ADD, MOVE, and CHANGE. - Experience working in enterprise environment. - Candidates should have 3-5 years' experience supporting PC Hardware and software and customer service roles. - Work well independently - minimal supervision - Ability to handle multiple projects Desktop Technician II: Skills and Qualifications: MOST IMPORTANT SKILLSET (in order of importance) 1) Excellent customer service skills 2) Positive attitude and Problem Solver3) Attention to detail

Olga Yavtushenko


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