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Help Desk Support Technician II US - CMPCJP00049093

Salem, VA 24153

Post Date: 06/08/2018 Job ID: JN -042018-109119 Industry: Professional Services
3 months contract-to-hire position for a Help Desk Support Technician II in Salem, Virginia Job Responsibilities: Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Perform general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Install, configure and troubleshoot desktop systems and workstations. Maintain data integrity and file system security for the desktop environment. Communicate highly technical information to both technical and nontechnical personnel. May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization's computer users about basic and specialized applications. May involve use of problem management databases and help desk system. Job Duties: Work as tier 2 PC support. Work for tickets escalated from tier 1. Maintain accurate data on Customer PC inventory, Replacements and repairs. Triage all problems to determine cause and resolution. Diagnose and repair PC level hardware issues. Order required parts from OEM Provide services in a timely manner to meet customer Service Level Agreement Position Requirements: A+ certification will be a plus (not required). Experience with Dell, Lenovo, and HP PCs. Experience with Apple products. Experience working in enterprise environment. Candidates should have 3-5 years' experience supporting PC Hardware and software. Work well independently - minimal supervision.Ability to handle multiple projects. Work schedule is Mon-Fri 8 am to 5 pm, No OT and No OC.

Olga Yavtushenko


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