Help Desk Support Technician II - CMPCJP00050633
Louisville, KY 40225
The work schedule will be M-F either 8 am to 5 pm or 9 am to 6 pm.
Responsibilities: Initially, answer incoming calls/IM's, perform initial triage and resolve tickets.
Qualifications: Dell & IBM certified or comparable experience A+ certified or comparable experience Must have at least three years of experience supporting PC hardware and software. Must have a strong working knowledge of Desktop OS 10 Working knowledge of Active Directory Must be able to work with minimal supervision 12 Must have good communication skills and be able to work professionally with internal and external clients Daily responsibilities include: Service Now Tickets o MS Office o Drive Encryption Software o Email - PST/Login o Internet Explorer o Password resets o Printers PC builds Windows 7 / 8 support Core Image support Process warranty replacement cases Acceptance testing for new core loads Data transfer for new deployments Documentation Training Escalation point for Help Desk