Help Desk Support Technician II - CMPCJP00045905
Northport, Alabama 35476
Help Desk Support Technician II US
3 months contract to hire
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected.
• Dell & IBM certified or comparable experience • A+ certified or comparable experience • Must have at least three years of experience supporting PC hardware and software. Must have a strong working knowledge of Desktop OS 7 / 8 • Working knowledge of Active Directory • Must be able to work with minimal supervision • Must have good communication skills and be able to work professionally with internal and external clients Daily responsibilities include: • Service Now Tickets o MS Office o Drive Encryption Software o Email - PST/Login o Internet Explorer o Password resets o Printers • PC builds • Windows 7 / 8 support • GE Core Image support • Process warranty replacement cases • Acceptance testing for new core loads • Data transfer for new deployments • Documentation • Training • Escalation point for Help Desk • Support Cisco Anyconnect client VPN installation, troubleshooting • Support Duo authentication setup/configuration for Cisco VPN