Help Desk Support Technician I US CMPCJP00046801

Jacksonville, Florida 32219

Post Date: 06/26/2017 Job ID: 16329 Industry: Other Area(s)


  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • May require an associate's degree in a related area and entry level to 3 years of experience in the field or in a related area.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • May involve use of problem management databases and help desk system.
  • Works under immediate supervision.
  • Primary job functions do not typically require exercising independent judgment.
  • Technical skills and experience are a plus but the most important thing is they like assisting end users and enjoy working in a Help Desk role.
  • We are not looking for a network engineer.
  • We are looking for a Customer Service professional.
  • Has significant call center experience.
  • Is able to work in a high paced environment that also requires them to learn quickly and adapt to change. Takes coaching well. Demonstrates through past history they are dependable. Works well in a team environment.
  • Knowledge of the following are also a plus, but not a requirement.
    • Citrix Applications
    • Virtual Desktop (VDI)
    • Networks
    • Windows 7 and Windows 10
    • Office Excel, Word, Powerpoint, etc
    • Web Browser troubleshooting
    • Mobile Device Management, specifically iPhone and iPad.
    • RSA Two-Factor Authentication.
    • RSA Keyfobs and Softtokens.
    • Active Directory
    • Google Email and Calendars
    • ServiceNow ticketing system or similar call management systems.

Catapult provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement promotion, termination, layoff, recall, leaves of absence, compensation and training.

If you feel you are qualified and interested in this opportunity, please include both an email address and a phone number with your resume. I will contact you as soon as possible! 

For further information, contact: 
Hosea James

Who We Are – Catapult
Founded in Dallas, TX in 2013, Catapult Sta?ng provides employment solutions to a wide variety of companies, including IT, healthcare, clinical, life sciences, professional services, banking, and ?nance. At Catapult, our mission is to match great talent with great opportunities. We achieve this by building long lasting partnerships with our clients and candidates with a focus on customer service, integrity and teamwork.
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