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Help Desk

San Jose, CA 95134

Post Date: 06/08/2018 Job ID: JN -042018-109122 Industry: Professional Services
Our client is currently seeking a motivated individual to provide high level customer service to our internal employees. This role will begin as a 6 month contract with the possibility of extending. The role will provide desktop end-user support, PC setup/configuration and resolution of all IT Client Services requests, for local and remote employees.Provide technical support to end users in support of hardware, software, peripherals, and network infrastructure.Build and deploy various brands of personal computers with associated configurations.Deploy and support VOIP phone hardware and software.Maintain and enforce corporate hardware, software, and anti-virus policies.Update online helpdesk ticketing system, to track progress and status.Attend regular staff meetings to report on tasks.Act as a resource for all employees in regards to technical questions, and training.

Desired Skills and Experience:

Ability to collaboratively work in a fast paced team environment, with a large customer base.Must have proven pc support skills with experience in hardware, operating systems, printers, 3rd party software, email, and web technologies.Possesses a strong knowledge of the Microsoft Windows Office Suite including Excel, Word, Outlook, PowerPoint, Visio, SharePoint, and Project.Outstanding customer service skills and rapport.Ability to collaboratively work in a fast paced team environment, with a large customer base.Must have proven PC support skills with experience in hardware, operating systems, printers, 3rd party software, email, and web technologies.Possesses a strong knowledge of the Microsoft Windows Office Suite including Excel, Word, Outlook, PowerPoint, Visio, SharePoint, and Project.Outstanding customer service skills and rapport

.Required Skills:

Proven PC support skills with experience in hardward, operating systems, printers, 3rd party software, email & web technologies

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