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General Clerk

Virginia, VA 73501

Posted: 02/01/2019 Industry: CALL CENTER Job Number: JN -012019-111307
Job Description Please note: This is a seasonal position which typically lasts for a duration of 3 - 6 months.

General Clerk IIs will select appropriate methods from a wide variety of procedures and make simple adaptations and interpretations from a limited number of substantive guides, manuals and procedures. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

This position provides telephone support by following specific scripts and guidelines.

Specific responsibilities include, but are not limited to:

-Posts information to agency records and modifies forms or records.

-Records and inputs information to internal database records.

-Conducts outbound telephone calls.

-Performs data entry and retrieval and performs arithmetical computations.

-Receive coaching/feedback and implements/takes action to make changes as appropriate.

-Participates in internal training through company Learning Management System and passing certification tests.

-Adheres to service compliance requirements by completing training modules and passing annual re certifications.

-Maintains required production and quality standards as outlined by contract.

-Recognizes and assesses issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.

-Effectively works in a team environment.

-Demonstrates flexibility and ability to adapt to changes.

We provide a safe and drug free environment for our clients and employees.

Military Veterans and spouses are encouraged to apply.

Required Skills High school diploma or equivalent, and six months of work experience in a similar job. Education beyond high school completion may substitute for experience. MUST: -Demonstrate clerical skills including data entry, typing and outbound telephone calls. -Provide telephone support utilizing clear and effective communication skills. Prior telephone experience is desired. -Demonstrate skills in using a personal computer including Microsoft Office Suite (Excel, Word, PowerPoint and Outlook), and phone. -Demonstrate ability to multitask using two computer screens and navigating between multiple software programs. -Demonstrate ability to work independently, performs as a self-starter, and meets critical deadlines. -Demonstrate ability to communicate effectively both orally and in written communication. -Display knowledge of business terminology, methods, and procedures; office procedures, and spelling, punctuation, grammar, and mathematics. -Demonstrate ability to prepare and maintain detailed records, files, and reports. -Demonstrate ability to type accurately at a speed consistent with work requirements. -Maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards. -Demonstrate ability to work effectively and professionally with agency personnel. This position is on a U.S. Government contract which will require candidates to pass a background investigation.

Josh Rainier

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