Field Service Technician I US CMPCJP00046943

Winter Park, Florida 32789

Post Date: 07/12/2017 Job ID: 16499 Industry: Other Area(s)
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
  • Documents, maintains, upgrades or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security and systems groups.
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Determines and recommends which products or services best fit the customers' needs.
  • May require an associate's degree or its equivalent and entry level - 3 years of experience in the field or in a related area.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision.
  • Primary job functions do not typically require exercising independent judgment.
  • Typically reports to a project leader or manager. 

Required Certification

  • CompTIA A+

Preferred Cetification

  • OEM warranty certifications: Lenovo, Dell, HP.

Required Skills

  • Hardware/Software Support
  • Laptop Break/Fix Experience
  • Printer Break/Fix Experience
  • Strong customer communication skills,
  • Retail sales experience,
  • PC/Laptop/Printer hardware repair,
  • Virus removal,
  • Back-up and data transfer skills
  • Android phone repair

Travel Requirements

  • This position will require little driving - roughly 0 to 30 miles a day.

Work Schedule

  • The work schedule is M-F 0900-18000 with one hour lunch.
  • It will be 40 hours a week with no on-call or overtime.

A typical day:

  • greeting and welcoming customers,
  • assisting the customers with product location,
  • recommending products based on customer requirements and needs,
  • performing Warranty and non-warranty PC/Laptop and Printer repairs,
  • work with the Office Depot Business Pro to present service offerings to business customers,
  • canvassing local businesses within walking distance of the store,
  • work with local tech-zone and CompuCom associates as needed on repairs out of scope of the store and travel by car to customer business sites for installs within an average of 10-15 miles.

Catapult provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement promotion, termination, layoff, recall, leaves of absence, compensation and training.

If you feel you are qualified and interested in this opportunity, please include both an email address and a phone number with your resume. I will contact you as soon as possible! 

For further information, contact: 
Hosea James

Who We Are – Catapult
Founded in Dallas, TX in 2013, Catapult Sta?ng provides employment solutions to a wide variety of companies, including IT, healthcare, clinical, life sciences, professional services, banking, and ?nance. At Catapult, our mission is to match great talent with great opportunities. We achieve this by building long lasting partnerships with our clients and candidates with a focus on customer service, integrity and teamwork.
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