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Desktop Support Analyst Level 2/3 - CMPCJP00050461

Coraopolis, PA 15108

Posted: 09/28/2018 Industry: IT Job Number: JN -092018-110469
3 months contract-to-hire for a Desktop Support Analyst Level 2/3 in Coraopolis, Pennsylvania

POSITION DESCRIPTION: Onsite Desktop Support Team. The team provides various IT support services to the company's facility in Moon Township, PA.Rig/Field Level 2/3 Support: 25% of work load Set up and tear down of communications trailer at remote sites 24x7 on call support (as needed) General Desktop Support (laptops, printers, mobile devices, etc.) Hardware and software upgrades Analyze problems, develop creative solutions and assess risks/benefits. Work with Level 3 Windows Server Support to troubleshoot local issuesIn Office Level 2/3 Desktop Support: 75% of work load Manage workflow and service request through client's call ticketing system (Remedy) Imaging/Re-Imaging end user desktop and laptop machines Software installation, configuration, and troubleshooting for end users Performance of IT support duties as defined by the appropriate team lead Facilitate communication with customers, partners, and vendors. Commitment to working as one team in a friendly collaborative environment Work with level one central support helpdesk Assess and address compliance with applicable IP Policies, Standards and Technical Controls. Continually keep abreast of and understand Chevron's IP policies, standards and technical controls and compliance process. Document supported system and application procedures and processes. Participate in Change Management Process (scheduled outages). Occasional after-hours and weekend support is required. (Not at all frequent) Skill and Experience Requirements: 3-5 years IT Work experience preferred Demonstrated expertise in configuring, installing and troubleshooting PC systems, Windows 10, MS Office 365, etc. Working knowledge of remote access: Remote Desktop Protocol Must be customer focused and have effective productivity/work output Must be a team player and willing to share knowledge Experience using administrative tools and working knowledge of MS Active Directory, DNS, DHCP, TCP/IP (preferred, but not required) Working knowledge of troubleshooting ticketing systems such as Remedy (preferred, but not required)

Ann Chernyakova

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