Customer Service Representative

Lawton, OK 73502

Posted: 01/31/2019 Industry: Professional Services Job Number: JN -012019-111421
We have a client who is looking to hire Customer Service Preserenatives for the Lawton, OK area. This will be a 3-6 month contract opportunity! Please apply if interested!

- Posts information to agency records and modifies forms or records.

- Records and inputs information to internal database records.

- Conducts outbound telephone calls.

- Performs data entry and retrieval and performs arithmetical computations.

- Receive coaching/feedback and implements/takes action to make changes as appropriate.

- Participates in internal training through company Learning Management System and passing certification tests.

- Adheres to service compliance requirements by completing training modules and passing annual re certifications.

- Maintains required production and quality standards as outlined by contract.

- Recognizes and assesses issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.

- Effectively works in a team environment.

- Demonstrates flexibility and ability to adapt to changes.


Madilynn Hillis

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