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Customer Service/Helpdesk

San Antonio, TX 78249

Posted: 01/21/2019 Industry: CALL CENTER Job Number: JN -012019-111285
Help Desk assists over 2 million providers/suppliers and authorized representatives

The contractor shall assist providers/suppliers and their authorized representatives with gaining access to multiple Government Web-based applications.

In addition to supporting access to the applications, the Contractor shall provide Helpdesk support for system related issues and questions.

The Contractor shall update and maintain the following

Help Desk Plan

Help Desk Call Scripts.

The Help Desk Call scripts shall include detailed scripts for the Help Desk staff to follow, including but not limited to the following workflows.

Requirements needed to support the Help Desk

Assist with forgotten ID

Assist with forgotten password

Disable/enable user Change User's Role

Assist with User Group registration, deletion, profile update

Requirements:

At least 6 months of experience in customer service or helpdesk roles.

HS Diploma

Must be able to pass a background and drug screening

Should have excellent customer service skills

Must be able to pass 3 assessments (Typing, Customer Service, Basic Computer Literacy.)

Ed San Miguel

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