Customer Care

Texas, TX 75024

Posted: 02/04/2019 Industry: CALL CENTER Job Number: JN -012019-111174

* Answer inbound calls and greet customers with energy and enthusiasm
* Take an active role in educating customers about our online and mobile account servicing benefits
* Use a conversation based approach to uncover customer needs using open-ended questions - after all, scripts are for robots
* Guide customers through the online enrollment process
* Assist customers with self-serve payment options through the Capital One website, mobile app or even Alexa - Amazon's cool new digital assistant
* Perform multiple tasks / navigate multiple systems simultaneously to service the customer's account or troubleshoot their questions and issues
* Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
* Strive for first call resolution, but be prepared to make occasional call backs at the customer's request to provide further assistance
* Own your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to date

Basic Qualifications

* High comfort level with internet and MS Office
* At least 3 years of experience using a smart phone or at least 3 years of experience using tablet apps
* High school diploma, GED or equivalent experience
* 1-year of customer service experience

Preferred Qualifications

* Associate or Bachelor Degree
* 3-years of customer service experience in a call center environment
* 1-year of sales experience
* Above average typing skills (40+ words per minute)

Ashli Zimmerman

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