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Customer Care

Plano, TX 75024

Post Date: 06/14/2018 Job ID: JN -062018-109605 Industry: CALL CENTER
Responsibilities

Answer inbound calls and greet customers with energy and enthusiasm

Take an active role in educating customers about our online and mobile account servicing benefits

Use a conversation based approach to uncover customer needs using open-ended questions - after all, scripts are for robots

Guide customers through the online enrollment process

Assist customers with self-serve payment options through the Capital One website, mobile app or even Alexa - Amazon's cool new digital assistant

Perform multiple tasks / navigate multiple systems simultaneously to service the customer's account or troubleshoot their questions and issues

Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals

Strive for first call resolution, but be prepared to make occasional call backs at the customer's request to provide further assistance

Own your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to date

Basic Qualifications

High comfort level with internet and MS Office

At least 3 years of experience using a smart phone or at least 3 years of experience using tablet apps

High school diploma, GED or equivalent experience

1-year of customer service experience Preferred Qualifications

Associate or Bachelor Degree

3-years of customer service experience in a call center environment

1-year of sales experience

Above average typing skills (40+ words per minute)

Ashli Zimmerman


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