CMPCJP00048330 Tech Support Analyst II US
1601 Chestnut St Philidelphia, Pennsylvania 19102
3 months contract-to-hire position for a Windows Desktop Support in Philadelphia, PA 19102
- The role will be a standard Windows desktop support role.
- We also need one if not both of the candidates to be familiar and comfortable supporting Mac in an enterprise environment.
- 2 plus years of experience and A+ along with a Mac (ACMT) Certified would be a plus.
- Top 2 Candidates should be energetic and customer focused and have a great personality Mon-Friday 8-5, this can move up or back an hour depending on training etc
Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Major Job Duties: Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large IMAC’s. Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Provide technical support to end users via telephone. Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist coworkers in resolution of end users’ technical issues. Assist coworkers in the execution of established processes and escalations. Test, image and clean PC’s, laptop, monitors, printers, and other related hardware. Education/Experience: High School Diploma or GED required. 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required. Skills and Competencies: Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Possess 1 to 2 years experience in a break/fix environment. Able to lift and palletize heavy equipment. (PC’s, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.