AV Lead Technician
Ashburn, VA 20149
Reports to - Field Supervisor/Technical Operations Manager
Summary/Objective of Position
The Lead Technician provides oversight of technicians assigned to their project, including: task assignments, leading, coaching, and developing the technical staff to be the most respected workforce in the industry. Lead Technicians are expected to perform the same work duties as all other Technicians while they are not leading, managing, organizing, or communicating with customers. This position will also be responsible for promoting and adhering to company and industry standards for Installation, Commissioning and Quality Control to fulfill and exceed customer expectations. The Lead Technician will be responsible for completion of entire projects or assigned portions of projects in a timely and responsible manner. This position will provide leadership and technical support to projects as needed, and assists in managing customer relationships at sites by providing professional, courteous support at all times.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Study Functional Drawings and assist Project Manager when required to develop a Material Take Off.
Work with Project Manager and Customer to coordinate equipment pickup and delivery logistics, and security of delivered equipment.
Maintain As-Built drawing set on site and extend drawing markups and changes online using Blue Beam Studio Session.
Setup, test, calibrate and commission equipment and devices as required to produce fully functional systems. This includes video displays, display systems, screens, cameras, switchers, scalers, processors, extenders, interfaces, microphones, mixers, amplifiers, controls, and other active or passive devices.
Perform site surveys to verify job site conditions, wire pull paths and lengths, verify necessary structure, and gather information necessary to perform installation tasks at hand.
Ensure Technicians assigned to projects are properly informed with job site information and maintain consistent start, break, stop, and clean up schedule.
Safely operate and maintain a van for delivery of equipment, materials, and tools to and from job sites.
Own and carry a full set of tools as required for the position. (Tool requirement listed in the Quality Management Playbook.)
Ensure all Technicians adhere closely to the Standards and Best Practices Guide paying close attention to use of approved materials, tooling, and techniques. As well as adherence to all safety regulations as identified by OSHA, local code, job site requirements and policies.
Call manufacturers directly upon discovering failed equipment and set up Return Authorizations and copy the Project Manager on all correspondence.
Responsible for returning any damaged or failed equipment, or equipment returns due to change order to warehouse, as well as all associated documentation and communication to Project Manager.
Complete Daily Job-Site Reports and send to Project Manager and Field Supervisor.
This position operates primarily on customer sites. Time in the office is expected as well with the schedule balance to be coordinated with the Field Supervisor or Technical Operations Manager.
This position is primarily physical in nature. Must have the ability to lift 50 lbs. On a continual basis and push 150 lbs. Must be able to stoop, crouch and crawl as needed. Operating hand power tools will be required for installations.
Ability to travel daily within the local branch metropolitan area and regularly throughout the region for customer meetings, site surveys and assessments. Travel outside local branch could be as much as 50%. National and international travel may be required based on customer requirements.
Required Education and Experience
A minimum of a High School Diploma.
Experience with fundamental trade skills such as measuring, handling basic hand and power tools as well as comfortability with the use of ladders, scaffolding, boom, and scissor lifts.
A minimum of 3 years' experience in the installation and commissioning of audiovisual systems.
Other Skills and Training
Ability to provide training and mentorship to technical resources including entry level, very experienced and sub-contractors.
General computer skills including; Microsoft Office (Word, Excel, Outlook) and Internet Browsing.
Safety Training requirement: OSHA 30
Completion of required certifications and courses for position level. Refer to attached for required certifications and courses.