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23986 - Bilingual Collections

Plano, TX 75024

Posted: 05/17/2019 Industry: CALL CENTER Job Number: JN -052019-112340
Details:

Associates handle inbound or outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.

Must be available 7am-9pm for an 8 hour shift M-F and 8am-4pm saturdays/12pm-4pm Sundays

General Responsibilities:

Must be fluent in Spanish. Writing, reading, oral

Manage inbound and outbound collection calls

Perform account level research

Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)

Attend team meetings

Exhibit effective skip tracing techniques when applicable

Update account information and complete appropriate documentation

Maintain superior quality assurance results

Basic Qualifications:

High School Diploma, GED, equivalent certification or military experience

they will be required to take a Spanish Language exam during training

At least 1 year of experience in Customer service in a Call Center Environment

At least 6 months of Collections Experience preferred

Ashli Zimmerman

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