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23956 - REPO

Plano, TX 75024

Posted: 05/13/2019 Industry: CALL CENTER Job Number: JN -052019-112284
Job Description:

The Repossession department is looking for Repo specialists seeking career advancement. If you are a master negotiator and like to help customers while minimizing delinquency, then this is the job for you. As a Repossession associate you will be responsible for calling significantly delinquent customers to arrange for payments and work with vendors to ensure Companys collateral is located and retrieved from customers that are unwilling to pay. The main objective of the role is to resolve customer delinquency and avoid repossession of the collateral.

Responsibilities:

Negotiates payment arrangements from significantly delinquent customers

Works with vendors to ensure Companys collateral is located and retrieved as necessary

Utilizes skip tracing tools to locate customers successfully

Uses queue management skills to work an assigned group of accounts

***Schedule will be assigned once hired. Will be during any of the hours of operation listed below.

Department hours of operation:

Monday-Friday: 7am-9pm

Saturday: 8am-5pm

Sunday: 12pm-4pm

Basic Qualifications:

High School Diploma, GED, equivalent certification, or military experience

At least 1 year of experience in auto finance or at least 1 year of experience in a call center or at least 1 year of experience in customer service

Preferred Qualifications:

1 year of Repossession experience

1 year of experience in Auto Finance Loss Mitigation

2 years of experience in a customer contact environment

Ashli Zimmerman

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