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Jr IT Support

China Lake, California 93555

Post Date: 12/13/2017 Job ID: 17772 Industry: Other Area(s)

Job Title: Junior IT Support Technician

Clearance: CLEARABLE US Citizen (must get an Interim Secret to start, full active TS or Secret preferred)

Job Description

We are looking for Junior IT Support Technicians for a multi year contract providing support to our client. All candidates must have experience supporting end users via a ticketing system (Remedy, etc). All candidates MUST HAVE EXPERIENCE working in a FAST PACED ENVIRONMENT and supporting Government or Military end users.

Candidates must have a high school diploma

Candidates must have 1+ years in IT

 

QUALS:

A+CE, Net+CE or Sec+CE Cert

Active Top Secret or Secret or Interim clearance

 

Provide desk side support to computer HW, SW, and other electronic or mechanical devices including clients, servers, legacy systems, waterfront, and pier side equipment.

Provide resolution of incidents that could not be resolved remotely and are transferred from the Service Desk to the site for resolution.

Investigate, resolve, document, and report the causes and corrective actions in our clients Incident Management System for all incidents assigned by the Service Desk.

Comply with escalation procedures and Government directed prioritization to resolve assigned incidents consistent with our clients Service Level Requirements

Provide break fix support for contractor furnished and government owned printers

Maintain and support deployable end user devices for use in an expeditionary or field environment

 

Christopher Burke
Founder/Director of Recruiting

My name is Christopher Burke and I have been in the recruiting industry for over 19 years. I have recruited in the IT, Healthcare and Professional Services. We founded Catapult Staffing in 2013. I was the 1st employee hired and one of the founders.

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