IT Help Desk Technician (46996)
Madisonville, Kentucky 42431
Help Desk Support Technician I US
3 Month Contract
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and entry level to 3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. May involve use of problem management databases and help desk system. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
- CompTIA A+ *
- Deskside Support Experience
- Desktop Break/Fix Experience
- Laptop Break/Fix Experience
- Networking Experience
Notes from Manager: MOST IMPORTANT SKILLSET (in order of importance: 1. Customer Service Skills 2. A+ Certification 3. Self-starter. Works well independently The current tech is being promoted to new position. No over-time or on-call. No driving required. Mon-Fri 8am-5pm
***Catapult provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement promotion, termination, layoff, recall, leaves of absence, compensation and training.