Help Desk Suppport I

Cleveland, Ohio 44112

Post Date: 02/12/2018 Job ID: 18204 Industry: Other Area(s)

REQ Request –   East Cleveland, OH


Help Desk Support Tech 1


Job Responsibilities: 
Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations. Maintains data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’ s computer users about basic and specialized applications. May involve use of problem management databases and help desk system. 

Desk Top Support Technician Job Duties: 
• Work as tier 2 PC support. Work for tickets escalated from tier 1 
• Maintain accurate data on Customer PC inventory, Replacements and repairs 
• Triage all problems to determine cause and resolution. 
• Diagnose and repair PC level hardware issues. Order required parts from OEM 
• Provide services in a timely manner to meet customer Service Level Agreement 

Desk Top Support Technician Position Requirements: 
• Candidates must be A+ Certified to be considered. 
• Experience with Dell, Lenovo, and HP PCs. 
• Experience with asset management. Install, move, add, and change. 
• Experience working in enterprise environment. 
• Candidates should have 3-5 years’ experience supporting PC Hardware and software. 
• Work well independently – minimal supervision 
• Ability to handle multiple projects 




 Deskside Support Technician Skills and Qualifications Additional comments:  :

MOST IMPORTANT SKILLSET (in order of importance)

1) Customer service skills

2) A+ Certification 

3) Work well independently

Christopher Burke
Founder/Director of Recruiting

My name is Christopher Burke and I have been in the recruiting industry for over 19 years. I have recruited in the IT, Healthcare and Professional Services. We founded Catapult Staffing in 2013. I was the 1st employee hired and one of the founders.

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: