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Help Desk Support Technician I US - CMPCJP00047993

Louisville, Kentucky 40223

Post Date: 12/07/2017 Job ID: 17728 Industry: HELPDESK

3 months contract-to-hire position for a Help Desk Support Technician I in Louisville, Kentucky


Here are the shifts currently that we need in order of importance:
1. Mon-Thur overnights 9p-7: 30a (4 ten hour days, 3 off each week)
2. Sat-Tues 11am-10pm (4 ten hour days, 3 off each week)
3. Sat-Tues 10am-9pm (4 ten hour days, 3 off each week)
4. Tues-Fri overnights 9p-7: 30am (4 ten hour days, 3 off each week)
5. Mon-Fri with start time between 7am – 4: 30
6. Mon-Fri 8am – 5pm
7. Mon-Fri 11am – 8pm
8. Mon-Fri 7/8 am – 4: 30/5 pm
Responsibilities:
·        Provides support to end users on a variety of issues.
·        Identifies, researches, and resolves technical problems.
·        Responds to telephone calls, email and personnel requests for technical support.
·        Documents, tracks and monitors the problem to ensure a timely resolution.
·        May require an associate' s degree in a related area and entry level to 3 years of experience in the field or in a related area.
·        Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
·        Relies on instructions and pre-established guidelines to perform the functions of the job.
·        May involve use of problem management databases and help desk system.
·        Works under immediate supervision.

#NATIND #Dice

Olga Balakhchi
Recruiting Manager

Olga has spent more than 10 years as a Recruiter in a variety of industries, primarily focused on high-IT Profiled jobs. Most recently, she was with Catapult Staffing dealing with multiple clients nationwide filling different IT roles like Architects, Developer, Project Managers, QA Testers and Support Personnel. She is the one who helps linking great candidates to great opportunities! She is originally from Ukraine currently lives in Orlando, FL she has very pleasant accent, so apply to this position and she will definitely call you back ASAP! You can send your resume to her direct e-mail - olga.balakhchi@catapultstaffing.com

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