Help Desk Support Tech II

Louisville, Kentucky 40025

Post Date: 08/07/2017 Job ID: 16747 Industry: Other Area(s)

Help Desk Support Technician II

Louisville, KY

3 month contract (temp-to-perm)




Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate' s degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field' s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected.



This is for an  upcoming coreload rollout and Skype implementation beyond the ongoing VPN/Exchange etc. migrations. Technician will primarily be supporting usual deskside activities along with our Windows 10 coreload process, Office 365, 2016 ProPlus and Skype. Looking  and individual that can support all and familiar with these tools. Support personnel must be able to perform the below activities. Other Qualifications:

• Dell & IBM certified or comparable experience

• A+ certified or comparable experience

• Must have at least three years of experience supporting PC hardware and software. Must have a strong working knowledge of Desktop OS 7 / 8 / 10

• Working knowledge of Active Directory

• Must be able to work with minimal supervision

• Must have good communication skills and be able to work professionally with internal and external clients


Daily responsibilities include:

• Service Now Tickets o MS Office o Drive Encryption Software o Email - PST/Login o Internet Explorer o Password resets o Printers

• PC builds

• Windows 7 / 8 / 10 support

• GE Core Image support

• Process warranty replacement cases • Acceptance testing for new core loads

• Data transfer for new deployments

• Documentation


• Escalation point for Help Desk

• Support Cisco Anyconnect client VPN installation, troubleshooting

• Support Duo authentication setup/configuration for Cisco VPN

Sam Kalan

Sam is originally from Hilton Head, SC. He attended the University of South Carolina where he earned a degree in Human Resource Management and became an avid Gamecocks fan. After graduating Sam moved back to Hilton Head to work in the hospitality industry and enjoy the beach. He started his professional career as a guest service agent with the Westin Resort. From there he trained in various hotel functions before landing in Finance in early 2015. It was here that he discovered his love for a 9-5 schedule and time off for the Holidays. After a year and a half, he decided hotels were not his passion and began the search for a new opportunity. Sam had prior experience in recruiting from a college internship and had always found the work rewarding, which is what lead him to Catapult Staffing. Fun Facts: Sam enjoys hiking, pickleball and any other outdoor activities.

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