Tech Support Analyst II US CMPCJP00046564

Camden, South Carolina

Post Date: 05/31/2017 Job ID: 16007 Industry: Other Area(s)
  • Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Major Job Duties:
  • Test and image desktops and laptops.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMAC’ s.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Provide technical support to end users via telephone.
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes.
  • Assist coworkers in resolution of end users’ technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PC’ s, laptop, monitors, printers, and other related hardware.

Education/Experience:
  • High School Diploma or GED required.
  • 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.

Skills and Competencies:
  • Familiar with standard concepts, practices, and procedures within a particular field.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Possess 1 to 2 years experience in a break/fix environment.
  • Able to lift and palletize heavy equipment. (PC’ s, monitors, printers.)
  • Strong verbal and written communication skills.
  • A certain degree of creativity and latitude is required.
  • Onsite Support - Temp to Perm position

Facilities:
  • Must be able to carry a desktop computer tower up stairs to second floor.
  • Must be able to drive golf cart or similar vehicle between buildings. Also be able to push walking cart with computer equipment on it.

Special Areas:
  • Safety glasses and steel toe shoes required in manufacturing and warehouse areas

Work Hours:
  • Primarily 1st shift. Occasional, additional coverage of small portions of 2nd and 3rd shift.
  • Must be reachable via cell phone with voice, email, and text capability

Support Requirements:
  • Supports approximately 250 PC’ s, including user PC’ s, factory line PC’ s, and generic walk-up PC’ s
  • Sole on-site support for this location – requires responsible, dedicated individual (will also be supported by remote teams)
  • Implement Windows 7 rollout for 250 machines.
  • Printer Support, Desktop, Laser, Multifunction, network printer.
  • Act as hands & feet on the ground for a remote server team.
  • Act as hands & feet on the ground for a remote networking team.
  • Support WiFi Access Points, wireless devices, hand held radios, and new network buildout (under guidance of network architect)
  • Network cabling: must be able to terminate CAT6 cable at each end and be familiar with wiring closets (large cabling jobs will be completed by third-party provider)
  • Support current phone system. Support current PA system.
  • Support architecting new telecom system(under guidance of telecom architect)
  • Support special software; act as liaison between site and third-party software providers.
  • Basic SQL query experience
  • Minimum 5 years’ experience in IT Support

Certifications:
  • CompTIA A+ (preferred)
  • CompTIA N+ (preferred)

Catapult provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement promotion, termination, layoff, recall, leaves of absence, compensation and training.

 

If you feel you are qualified and interested in this opportunity, please include both an email address and a phone number with your resume. I will contact you as soon as possible! 

For further information, contact: 
Hosea James


Who We Are – Catapult

Founded in Dallas, TX in 2013, Catapult Sta? ng provides employment solutions to a wide variety of companies, including IT, healthcare, clinical, life sciences, professional services, banking, and? nance. At Catapult, our mission is to match great talent with great opportunities. We achieve this by building long lasting partnerships with our clients and candidates with a focus on customer service, integrity and teamwork.

For more information visit  www.catapultstaffing.com

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