Tech Support Analyst II US CMPCJP00046010

Peabody, Massachusetts

Post Date: 03/24/2017 Job ID: 15267 Industry: Other Area(s)

Catapult Staffing is partnering with a Multi-national IT Consulting Firm in Peabody, MA (01960)  to provide a Tech Support Analyst II Consultant to work in the fast-growing IT market!

 

In this role, you will:

 
  • Be responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

 

Major Job Duties:
  • Test and image desktops and laptops.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMAC’ s.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Provide technical support to end users via telephone.
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes.
  • Assist coworkers in resolution of end users’ technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PC’ s, laptop, monitors, printers, and other related hardware.

 

Education/Experience:
  • High School Diploma or GED required. 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.
  • At least 3 yrs. of experience needed;

 

Skills and Competencies:
  • Familiar with standard concepts, practices, and procedures within a field.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Possess 1 to 2 years’ experience in a break/fix environment.
  • Able to lift and palletize heavy equipment. (PC’ s, monitors, printers.)
  • Strong verbal and written communication skills.
  • A certain degree of creativity and latitude is required.
  • TOP 2 required skills that candidates must have
    • 1.) Desktop Break/Fix Experience
    • 2.) Deskside Support Experience

 

Work Schedule:
  • Monday - Friday
  • 8: 00 am – 5: 00 pm

 

Required Certification:
  • CompTIA A+

 

*CompuCom supports Employment Equity and Diversity*

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