Tech Support Analyst II US CMPCJP00046010
Catapult Staffing is partnering with a Multi-national IT Consulting Firm in Peabody, MA (01960) to provide a Tech Support Analyst II Consultant to work in the fast-growing IT market!
In this role, you will:
Be responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
Major Job Duties:
Test and image desktops and laptops.
Maintain, analyze, and troubleshoot, software and computer peripherals.
Ability to setup, configure and add all hardware.
Assist Corporate Desk Side Support technicians with large IMAC’ s.
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Provide technical support to end users via telephone.
Back up and burn end user data.
Assist in developing and documenting improvements to current processes.
Assist coworkers in resolution of end users’ technical issues.
Assist coworkers in the execution of established processes and escalations.
Test, image and clean PC’ s, laptop, monitors, printers, and other related hardware.
High School Diploma or GED required. 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.
At least 3 yrs. of experience needed;
Skills and Competencies:
Familiar with standard concepts, practices, and procedures within a field.
Relies on limited experience and judgment to plan and accomplish goals.
Possess 1 to 2 years’ experience in a break/fix environment.
Able to lift and palletize heavy equipment. (PC’ s, monitors, printers.)
Strong verbal and written communication skills.
A certain degree of creativity and latitude is required.
TOP 2 required skills that candidates must have
1.) Desktop Break/Fix Experience
2.) Deskside Support Experience
Monday - Friday
8: 00 am – 5: 00 pm
*CompuCom supports Employment Equity and Diversity*
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