Tech Support Analyst I US CMPCJP00047050

Celebration, Florida

Post Date: 07/26/2017 Job ID: 16656 Industry: Other Area(s)
  • Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Major Job Duties:
  • Test and image desktops and laptops.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMAC’ s.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Provide technical support to end users via telephone.
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes.
  • Assist coworkers in resolution of end users’ technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PC’ s, laptop, monitors, printers, and other related hardware.

Education/Experience:
  • High School Diploma or GED required.
  • Entry level -2 years of hands on technical knowledge of laptop and desktop design and software installation required.
  • Deskside Support Experience Required
  • At least 2 years IT desktop support experience required

Skills and Competencies:
  • Familiar with standard concepts, practices, and procedures within a particular field.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Possess 1 to 2 years experience in a break/fix environment.
  • Able to lift and palletize heavy equipment. (PC’ s, monitors, printers.)
  • Strong verbal and written communication skills.
  • A certain degree of creativity and latitude is required.

Certification
  • A+ certification is preferred

Duties Summary
  • This position is for a refresh technician.
  • Will be doing desktop/laptop refresh- given schedule every day- will go out to those customers to 
    • perform computer refresh,
    • deliver new computer,
    • install and setup,
    • make sure user can access everything, and
    • take old computer away.

Travel Requirements
  • There will be some driving- going to different parks and buildings for client.

Hours:
  • 8AM to 5PM Monday thru Friday, no on-call, possible OT. Contract role. 

Catapult provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement promotion, termination, layoff, recall, leaves of absence, compensation and training.

If you feel you are qualified and interested in this opportunity, please include both an email address and a phone number with your resume. I will contact you as soon as possible! 

For further information, contact: 
Hosea James


Who We Are – Catapult
Founded in Dallas, TX in 2013, Catapult Sta? ng provides employment solutions to a wide variety of companies, including IT, healthcare, clinical, life sciences, professional services, banking, and? nance. At Catapult, our mission is to match great talent with great opportunities. We achieve this by building long lasting partnerships with our clients and candidates with a focus on customer service, integrity and teamwork.
For more information visit www.catapultstaffing.com

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