Tech Support Analyst I US CMPCJP00046026
Catapult Staffing is partnering with a Multi-national IT Consulting Firm in Exton, PA (19341) to provide a Tech Support Analyst II Consultant to work in the fast-growing IT market!
In this role, you will:
Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
Major Job Duties:
Test and image desktops and laptops.
Maintain, analyze, and troubleshoot, software and computer peripherals.
Ability to setup, configure and add all hardware.
Assist Corporate Desk Side Support technicians with large IMAC’ s.
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Provide technical support to end users via telephone.
Back up and burn end user data.
Assist in developing and documenting improvements to current processes.
Assist coworkers in resolution of end users’ technical issues.
Assist coworkers in the execution of established processes and escalations.
Test, image and clean PC’ s, laptop, monitors, printers, and other related hardware.
High School Diploma or GED required.
2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.
2-3 years of VIP support, Apple (MAC) support, and Printer support experience.
Skills and Competencies:
Familiar with standard concepts, practices, and procedures within a field.
Relies on limited experience and judgment to plan and accomplish goals.
Possess 1 to 2 years’ experience in a break/fix environment.
Able to lift and palletize heavy equipment. (PC’ s, monitors, printers.)
Strong verbal and written communication skills.
A certain degree of creativity and latitude is required.
MOST IMPORTANT SKILLSETS (in order of importance):
A+ Certification (required certification)
Customer Service Skills
Work well independently
Standard L2 Deskside Support, Break/Fix, IMAC support.
Provide some server support, assist with upgrades.
Network management, project management.
Use Level 1 Helpdesk tickets to plan work on end user assets.
Provide IMAC support for leased assets.
Provide some server support, assist with upgrades as needed.
Install, remove and receive Off-lease PCs,
Assist end user with new PC setup.
Typically, Monday – Friday
8: 00am – 5: 00pm
Overtime is a possibility
This is one (1) tech supporting two (2) sites
Exton, PA 19341
Monday, Wednesday, and Friday
There is one (1) VIP at the Exton, PA location that uses a MACBook Pro, so Apple experience is a plus.
Philadelphia, PA 19124
Tuesday and Thursday
*CompuCom supports Employment Equity and Diversity*
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