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Tech Support Analyst I US CMPCJP00046026

Exton, Pennsylvania

Post Date: 03/27/2017 Job ID: 15294 Industry: Other Area(s)

Catapult Staffing is partnering with a Multi-national IT Consulting Firm in Exton, PA (19341)  to provide a Tech Support Analyst II Consultant to work in the fast-growing IT market!

 

In this role, you will:

 
  • Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

 

Major Job Duties:
  • Test and image desktops and laptops.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMAC’ s.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Provide technical support to end users via telephone.
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes.
  • Assist coworkers in resolution of end users’ technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PC’ s, laptop, monitors, printers, and other related hardware.

 

Education/Experience:
  • High School Diploma or GED required.
  • 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.
  • 2-3 years of VIP support, Apple (MAC) support, and Printer support experience.

 

Skills and Competencies:
  • Familiar with standard concepts, practices, and procedures within a field.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Possess 1 to 2 years’ experience in a break/fix environment.
  • Able to lift and palletize heavy equipment. (PC’ s, monitors, printers.)
  • Strong verbal and written communication skills.
  • A certain degree of creativity and latitude is required.

MOST IMPORTANT SKILLSETS (in order of importance):
  • A+ Certification (required certification)
  • Customer Service Skills
  • Work well independently
  • Standard L2 Deskside Support, Break/Fix, IMAC support.
  • Provide some server support, assist with upgrades.
  • Software installs.
  • Network management, project management.
  • Use Level 1 Helpdesk tickets to plan work on end user assets.
  • Provide IMAC support for leased assets.
  • Provide some server support, assist with upgrades as needed.
  • Install, remove and receive Off-lease PCs,
  • Assist end user with new PC setup.

 

Work schedule:
  • Typically, Monday – Friday
  • 8: 00am – 5: 00pm
  • Overtime is a possibility
  • This is one (1) tech supporting two (2) sites
    • Exton, PA 19341
      • Monday, Wednesday, and Friday
      • There is one (1) VIP at the Exton, PA location that uses a MACBook Pro, so Apple experience is a plus.
    • Philadelphia, PA 19124
      • Tuesday and Thursday
      • Manufacturing environment

 

 

*CompuCom supports Employment Equity and Diversity*

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