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Tech Support Analyst I US CMPCJP00045961

Dallas, Texas

Post Date: 03/21/2017 Job ID: 15221 Industry: Other Area(s)

Catapult Staffing is partnering with a Multi-national IT Consulting Firm in Schenectady, NY (12345)  to provide a Tech Support Analyst I US Consultant to work in the fast-growing IT market!

 

In this role, you will:

 
  • Assignment is VIP support for GE Power in Schenectady.
  • The candidate will be dealing almost exclusively with VIPs.
  • Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
  • Provide day to day white glove hardware and software support for a list of identified VIPs including PCs, laptops, Mac' s, smartphone, etc.

 

Major Job Duties:
  • Test and image desktops and laptops.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMAC’ s.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Provide technical support to end users via telephone.
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes.
  • Assist coworkers in resolution of end users’ technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PC’ s, laptop, monitors, printers, and other related hardware.

 

Education/Experience:
  • High School Diploma or GED required.
  • Entry level -2 years of hands on technical knowledge of laptop and desktop design and software installation required.

 

Skills and Competencies:
  • Familiar with standard concepts, practices, and procedures within a field.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Possess 1 to 2 years’ experience in a break/fix environment.
  • Able to lift and palletize heavy equipment. (PC’ s, monitors, printers.)
  • Strong verbal and written communication skills.
  • A certain degree of creativity and latitude is required.
  • Top 2:
    • customer service and
    • patience.

 

Day to day responsibilities:
  • Typical work schedule is M-F 8-5
    • (rotating with another VIP tech once a full-time employee.)

 

 

*CompuCom supports Employment Equity and Diversity*

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