Tech Support Analyst I US - CMPCJP00047377

Waltham, Massachusetts

Post Date: 09/15/2017 Job ID: 17072 Industry: Technology

3 months contract-to-hire position for a Technical Support Analyst in Waltham, MA

Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Desktop support (Hardware and Software).

Major Job Duties:

·       Test and image desktops and laptops.

·       Hardware and software support.

·       Maintain, analyze, and troubleshoot, software and computer peripherals.

·       Ability to setup, configure and add all hardware.

·       Assist Corporate Desk Side Support technicians with large IMAC’ s.

·       Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Provide technical support to end users via telephone.

·       Back up and burn end user data.

·       Assist in developing and documenting improvements to current processes.

·       Assist coworkers in resolution of end users’ technical issues.

·       Assist coworkers in the execution of established processes and escalations.

·       Test, image and clean PC’ s, laptop, monitors, printers, and other related hardware.

 

Education/Experience:

·       High School Diploma or GED required.

·       Entry level -2 years of hands on technical knowledge of laptop and desktop design and software installation required.

Skills and Competencies:

·       Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.

·       Possess 2-5 years of experience in a break/fix environment, desktop support and customer service.

·       Able to lift and palletize heavy equipment. (PC’ s, monitors, printers.)

·       Strong verbal and written communication skills.

·       A certain degree of creativity and latitude is required.

TOP 3 required skills that candidates must have:

  1.) Troubleshooting of Hardware and Software. 2.) Knowledgeable of Office 365. 3.) A+ certification.

 

Interview Process: Phone screen followed by in person interview

Work Schedule: 8 AM - 5 PM No OT no OC

#dice

Olga Balakhchi
Recruiting Manager

Olga has spent more than 10 years as a Recruiter in a variety of industries, primarily focused on high-IT Profiled jobs. Most recently, she was with Catapult Staffing dealing with multiple clients nationwide filling different IT roles like Architects, Developer, Project Managers, QA Testers and Support Personnel. She is the one who helps linking great candidates to great opportunities! She is originally from Ukraine currently lives in Orlando, FL she has very pleasant accent, so apply to this position and she will definitely call you back ASAP! You can send your resume to her direct e-mail - olga.balakhchi@catapultstaffing.com

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