Tech Support Analyst I

Cedar Rapids, Iowa

Post Date: 02/07/2017 Job ID: 14202 Industry: Technology

Catapult is partnering with large IT Consulting Firm  in Cedar Rapids, IA to provide a Tech Support Analyst I Consultant for a three month contract  work in the fast-growing IT market!

Overview:
  • Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components
  • Test and image desktops and laptops
  • Maintain, analyze, and troubleshoot, software and computer peripherals
  • Ability to setup, configure and add all hardware
  • Assist Corporate Desk Side Support technicians with large IMAC’ s
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention
  • Provide technical support to end users via telephone
  • Back up and burn end user data
  • Assist in developing and documenting improvements to current processes
  • Assist coworkers in resolution of end users’ technical issues
  • Assist coworkers in the execution of established processes and escalations
  • Test, image and clean PC’ s, laptop, monitors, printers, and other related hardware.

 

Education/Experience:
  • High School Diploma or GED required
  • Entry level -2 years of hands on technical knowledge of laptop and desktop design and software installation required

 

Skills and Competencies:
  • Familiar with standard concepts, practices, and procedures within a particular field
  • Relies on limited experience and judgment to plan and accomplish goals
  • Possess 1 to 2 years’ experience in a break/fix environment
  • Able to lift and palletize heavy equipment (PC’ s, monitors, printers.)
  • Strong verbal and written communication skills
  • A certain degree of creativity and latitude is required

 

If you feel you are qualified and interested in this opportunity, please include both an email address and a phone number with your resume. I will contact you as soon as possible!

For further information, contact:
Blythe Chadim
Catapult Staffing
blythe.chadim@catapultstaffing.com

704-727-4961

Who We Are – Catapult

Founded in Dallas, TX in 2013, Catapult Sta? ng provides employment solutions to a wide variety of companies, including IT, healthcare, clinical, life sciences, professional services, banking, and? nance. At Catapult, our mission is to match great talent with great opportunities. We achieve this by building long lasting partnerships with our clients and candidates with a focus on customer service, integrity and teamwork.

For more information visit www.catapultstaffing.com

Blythe Chadim
Account Manager

Blythe is originally from the San Antonio, TX area but mostly grew up in the California Bay Area. She attended UC Davis where she majored in Neurobiology, Physiology and Behavior. Blythe began her career in medical supply sales right out of college. She transitioned to the pharmaceutical industry where she worked for almost 6 years as a sales representative. In 2015, her and her husband relocated to Charlotte where Blythe decided to try out a new career in recruiting! Fun facts: Blythe and her husband participate in the sport of Curling. She loves to travel and has a 6-year old dog named Milly!

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