Tech Support Analyst I - CMPCJP00046878

Lake Forest, Illinois

Post Date: 07/10/2017 Job ID: 16413 Industry: Technology

5 months contract-to-hire role for a Tech Support Analyst in Lake Forrest, IL

Requirements:

·        The person must be neat/clean and have customer service skills, this position requires client interface the entire day. Very active location person must be willing to work hard and be a team player. This is for desktop work, imaging of laptops and desktops, troubleshooting software problems and hardware issues.

·        Must have corporate experience!

·        Must be proficient in: MS Office 2010 and have corporate experience with MS Office 2010 and Outlook 2010

·        Must have corporate experience with Windows 7 & 10 and corporate desk side experience.

Summary:

·        Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Major Job Duties:

·        Test and image desktops and laptops.

·        Maintain, analyze, and troubleshoot, software and computer peripherals.

·        Ability to setup, configure and add all hardware.

·        Assist Corporate Desk Side Support technicians with large IMAC’ s.

·        Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

·        Provide technical support to end users via telephone.

·        Back up and burn end user data.

·        Assist in developing and documenting improvements to current processes.

·        Assist coworkers in resolution of end users’ technical issues.

·        Assist coworkers in the execution of established processes and escalations.

·        Test, image and clean PC’ s, laptop, monitors, printers, and other related hardware.

Education/Experience:

·        High School Diploma or GED required.

·        Hands on technical knowledge of laptop and desktop design and software installation required.

Skills and Competencies:

·        Familiar with standard concepts, practices, and procedures within a particular field.

·        Relies on limited experience and judgment to plan and accomplish goals.

·        Possess experience in a break/fix environment.

·        Able to lift and palletize heavy equipment. (PC’ s, monitors, printers.) Strong verbal and written communication skills.

·        A certain degree of creativity and latitude is required.

#DICE

Olga Balakhchi
Recruiting Manager

Olga has spent more than 10 years as a Recruiter in a variety of industries, primarily focused on high-IT Profiled jobs. Most recently, she was with Catapult Staffing dealing with multiple clients nationwide filling different IT roles like Architects, Developer, Project Managers, QA Testers and Support Personnel. She is the one who helps linking great candidates to great opportunities! She is originally from Ukraine currently lives in Orlando, FL she has very pleasant accent, so apply to this position and she will definitely call you back ASAP! You can send your resume to her direct e-mail - olga.balakhchi@catapultstaffing.com

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