Systems Engineer Tier II

Nashville, Tennessee

Post Date: 08/02/2017 Job ID: 16289 Industry: Technology

Systems Engineer 

Looking for a full-time System Engineer capable of providing onsite and remote technical support.   The System Engineer is responsible for the Integration, implementation, maintenance, and ongoing support of internal and external environments.   This position is part of a talented team of system engineers and administrators that is continuing to grow. 

Education and Experience:
  • Degree or diploma in Computer Science, Management Information Systems, or a related field is preferred
  • Minimum of 4 years' experience in technical support with a strong technical diagnosis ability 
  • Desired Industry Certifications, such as Microsoft Certified Systems Engineer (MCSE), ITIL, Cisco Certified Network Administrator (CCNA), SonicWALL Network Security Basic Administration (CSSA), Citrix Certified Associate (CCA), and VMware Certified Professional (VCP5)
  • Experience is more important than certifications

Primary Responsibilities 
  • Provide ongoing support and resolution of IT related issues involving Microsoft' s core business applications, as well as virtual environments built on Microsoft, Citrix, and VMWare
  • Implemntation and Support of various cloud-based solutions such as Office 365 and Azure
  • Network implemntation, maintenance, and support including WAN and LAN connectivity, firewalls, routers, Wi-Fi and security best practices 
  • Implementation and support for disaster recovery solutions
  • Provide professional and positive client communication, set proper client expectations, maintain appropriate documentation related to all service requests
  • Serve as liaison between our clients and their IT vendors to resolve issues 
  • Provide recommendations regarding our service processes 

Additional Responsibilities
  • Work with the team to deliver customer solutions and service 
  • Provide on the job training to new team members 
  • Rotational call schedule for several clients 
  • Assist with upgrades / maintenance of internal systems 

Desired Technical Experience
  • SonicWALL Administration 
  • Datto Implementation and support 
  • ConnectWise Manage and Automate Experience 
  • Financial Services and/or healthcare IT experience 

Added Benefits
  • competitive salary 
  • medical and dental 
  • fun environment and culture 
  • great opportunity for growth 
  • mileage and mobile phone reimbursement 

Hamilton Brooks


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