IT Operations Director

Carrolton, Texas

Post Date: 09/08/2017 Job ID: 16977 Industry: Other Area(s)

Essential Functions

·         Provides IT governance, including providing leadership and direction in the support and utilization of the technology capabilities of the organization.

·         Develop, maintain, and enforce system standards.

·         Analyze complex business needs presented by the organization and recommends technical solutions.

·         Manage the deployment, monitoring, maintenance, upgrade and support of all IT systems, including telecommunications/UC, servers, PCs, operating systems, other related hardware, software, and security tools.

·         Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and associated systems.

·         Manage current-state data management, reporting tools, and data operations

·         Must be able to design, build and maintain applications as needed.  This is a hands-on position.

·         Provide relevant support for EDI, both B2B and B2C.

·         Implement IT Service Management efficiencies across the organization, including associated dashboards reflecting progress and key performance metrics.

·         Manage third party suppliers that provide hands-on support to end users for software and hardware issues.

·         Monitor functioning of equipment to ensure architecture operates in conformance with designed specifications.

·         Maintain up-to-date skills and expertise in the operations and of all hardware and software programs

·         Manage the implementation and testing of disaster recovery plans in the event of a disaster or emergency that interrupts normal information system operations.

·         Participate in the financial management planning for IT Operations.



·         Technical capability. This role may require hands-on experience on occasion.

·         Exposure to: NetSuite (or similar ERP), machine/compute-based agents, Java-Script, data management, and mainstream networking principles.

·         Previous experience with Windows Server, Windows Desktop, Microsoft Exchange, Active Directory, MS SQL, ETL technologies, virtual environment deployment and management, Cisco LAN/WAN, Cisco Telephony/UC, information security tools/suites, and IT Service management tools.

·         Excellent communication and interpersonal skills to translate technical knowledge into actionable direction. This includes ability to develop action plans and execute against those plans.

·         Experience designing, building and implementing KPI dashboards.

·         Strong customer-service discipline and a can-do, deliver-with-a-sense-of-urgency attitude.

·         Experience managing small data center desired.

Supervisory Responsibility
  • Manage and lead a team comprised of both full-time and supplemental technical staff/managed services providers to support the company' s technology
  • Ability to lead and motivate individuals and teams to achieve program and project objectives.

Required Education and Experience

Bachelor’ s degree in Information Systems, Business, Communications, or related field

8-10 years of relevant technical experience

Experience designing and deploying enterprise-level architectures in a fast-paced environment.

Hannah Anderson
Business Development Manager

Hannah was born and raised in Burleson, TX with her two sisters and parents. She moved to Stephenville, TX to attend Tarleton State University on a cheerleading scholarship. While at Tarleton she met her husband through mutual friends and athletics. They now live in Wills Point, TX where they are renovating a house. Right after graduating college, Hannah jumped into sales; three years of sales experience and a year and a half in IT staffing. In her spare time, she competes on a Worlds Cheerleading team. Fun Facts: She enjoys working on the house (painting, decorating, etc.), working out, and cooking.

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