Help Desk Support Technician II US CMPCJP00047180

Nashville, Tennessee 37011

Post Date: 08/11/2017 Job ID: 16786 Industry: Other Area(s)
  • This position is for an  EUC resource for one or two months starting 14th Aug at Nashville TN.
  • Day work, first shift- M- F ·
  • Expertise in a desktop environment ·
  • Managing site asset ·
  • Should have experience in MAC and Win 7 64-bit ·
  • Handle customer issue ·
  • Experience in customer relationship ·
  • The person should have customer handling skills with good customer satisfaction ·
  • Should have support handling experience in VIP users and Top executives · Maintain high customer & end user satisfaction ·
  • Coordinate with team and ensure ticket closure ·
  • Work with team and provide documentation/report ·
  • Owning the documentation process ·
  • Periodic follow-up with the team for any outstanding issues ·
  • Having knowledge of End User Computing/Desktop Support/SCCM ·
  • Good knowledge of Windows OS and should have worked on similar projects ·
  • Ability to analyze and solve technical problems. ·
  • Ability to solicit and convey moderately complex information and make recommendations. ·
  • Should have ITIL Awareness ·
  • Windows XP, 7, 10 Knowledge is required ·
  • Proficient in windows Desktop Operating Systems administration ·
  • Excellent trouble- solving skills on Windows operating systems, desktop applications and LN trouble-solving ·
  • Remote system administration. ·
  • Expertise in installing, configuring and trouble- solving printer and print related issues. ·
  • Knowledge on antivirus client software trouble- solving ·
  • Exposure to server hardware & connections. ·
  • Knowledge of Active Directory would be added advantage ·
  • Knowledge of tape backup systems ·
  • Good rapport with customer, team members and stake holders

Catapult provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement promotion, termination, layoff, recall, leaves of absence, compensation and training.

If you feel you are qualified and interested in this opportunity, please include both an email address and a phone number with your resume. I will contact you as soon as possible! 

For further information, contact: 
Hosea James

Who We Are – Catapult
Founded in Dallas, TX in 2013, Catapult Sta? ng provides employment solutions to a wide variety of companies, including IT, healthcare, clinical, life sciences, professional services, banking, and? nance. At Catapult, our mission is to match great talent with great opportunities. We achieve this by building long lasting partnerships with our clients and candidates with a focus on customer service, integrity and teamwork.
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