Help Desk Support Technician II-CMPCJP00046694

Louisville, Kentucky

Post Date: 06/13/2017 Job ID: 16168 Industry: Technology

Help Desk Support Technician II

 

L2 Deskside Support   Temp to perm ** For our upcoming coreload rollout and Skype implementation beyond the ongoing VPN/Exchange etc. migrations.  Technician will primarily be supporting usual deskside activities along with our Windows 10 coreload process, Office 365, 2016 ProPlus and Skype. We need and individual that can support all and familiar with these tools. Support personnel must be able to perform the below activities. Qualifications: • Dell & IBM certified or comparable experience • A+ certified or comparable experience • Must have at least three years of experience supporting PC hardware and software. Must have a strong working knowledge of Desktop OS 7 / 8 / 10 • Working knowledge of Active Directory • Must be able to work with minimal supervision • Must have good communication skills and be able to work professionally with internal and external clients Daily responsibilities include: • Service Now Tickets o MS Office o Drive Encryption Software o Email - PST/Login o Internet Explorer o Password resets o Printers • PC builds • Windows 7 / 8 / 10 support •   Core Image support • Process warranty replacement cases • Acceptance testing for new core loads • Data transfer for new deployments • Documentation • Training • Escalation point for Help Desk • Support Cisco Anyconnect client VPN installation, troubleshooting • Support Duo authentication setup/configuration for Cisco VPN
 

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