Help Desk Support Technician II - CMPCJP00045905

Northport, Alabama

Post Date: 03/16/2017 Job ID: 15093 Industry: Other Area(s)

Help Desk Support Technician II US

3 months contract to hire

Louisville
KY
40225

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. May require an associate' s degree in a related area and 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field' s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected.

• Dell & IBM certified or comparable experience • A+ certified or comparable experience • Must have at least three years of experience supporting PC hardware and software. Must have a strong working knowledge of Desktop OS 7 / 8 • Working knowledge of Active Directory • Must be able to work with minimal supervision • Must have good communication skills and be able to work professionally with internal and external clients Daily responsibilities include: • Service Now Tickets o MS Office o Drive Encryption Software o Email - PST/Login o Internet Explorer o Password resets o Printers • PC builds • Windows 7 / 8 support • GE Core Image support • Process warranty replacement cases • Acceptance testing for new core loads • Data transfer for new deployments • Documentation • Training • Escalation point for Help Desk • Support Cisco Anyconnect client VPN installation, troubleshooting • Support Duo authentication setup/configuration for Cisco VPN

 

 

 

 

Olga Balakhchi
Recruiting Manager

Olga has spent more than 10 years as a Recruiter in a variety of industries, primarily focused on high-IT Profiled jobs. Most recently, she was with Catapult Staffing dealing with multiple clients nationwide filling different IT roles like Architects, Developer, Project Managers, QA Testers and Support Personnel. She is the one who helps linking great candidates to great opportunities! She is originally from Ukraine currently lives in Orlando, FL she has very pleasant accent, so apply to this position and she will definitely call you back ASAP! You can send your resume to her direct e-mail - olga.balakhchi@catapultstaffing.com

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