Help Desk Support Tech I

Aurora, Ohio

Post Date: 08/09/2017 Job ID: 16767 Industry: Other Area(s)

Help Desk Support

Aurora, OH

3 month contract (temp-to-perm)



Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate' s degree in a related area and entry level to 3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. May involve use of problem management databases and help desk system. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.



? Performs general technical support, and troubleshoots and desktop systems software and hardware

? Performs basic computer hardware and software installation and configuration? Ensures all systems work properly.

? Escalates problems and issues to a higher level of support.

? Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.

? Interacts with customer as directed, responding to routine technical questions or request for information? Interacts with customer as directed, responding to routine technical questions or request for information


Top 2 Desired Skills: A+ Certification and Customer Service Experience, 




****Catapult provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement promotion, termination, layoff, recall, leaves of absence, compensation and training

Sam Kalan

Sam is originally from Hilton Head, SC. He attended the University of South Carolina where he earned a degree in Human Resource Management and became an avid Gamecocks fan. After graduating Sam moved back to Hilton Head to work in the hospitality industry and enjoy the beach. He started his professional career as a guest service agent with the Westin Resort. From there he trained in various hotel functions before landing in Finance in early 2015. It was here that he discovered his love for a 9-5 schedule and time off for the Holidays. After a year and a half, he decided hotels were not his passion and began the search for a new opportunity. Sam had prior experience in recruiting from a college internship and had always found the work rewarding, which is what lead him to Catapult Staffing. Fun Facts: Sam enjoys hiking, pickleball and any other outdoor activities.

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