Hearing Consultant

Brentwood, Tennessee

Post Date: 09/19/2017 Job ID: 16134 Industry: CALL CENTER

Company partners with hearing care professionals throughout the country to assist patients in finding the best hearing solution fit their individual needs.  The company also focuses on marketing and operational opportunities across the healthcare industry.


The primary responsibility of a  Outbound Consultant  will make outbound calls to consumers expressing an interest in finding a hearing solution. From these contacts, the Outbound consultant schedules appointments at partner clinics for the  client.  The Outbound consultant will be spend  approximately at 80% of his/her time making outbound calls to consumers, and 20% receiving inbound calls.  


This position requires the ability to make an average of 80-120 outbound calls daily. The role also includes the use of customer management software to manage and track the results of your contacts  and different types of lead sources.   The role requires a disciplined and organized approach using compassion, active listening, understanding and open ended inquiries to yield the best performance and results.                                     

Qualifications: Responsibilities


Outbound calling on assigned warm and new potential  leads * Set of qualified appointments for the assigned line of business using scripting guide for the different types of leads  * Collect, record, and accurately maintain pertinent consumer information, and ensure the accurate input of that data into specified Customer Relationship Management (CRM) system * Answer return inbound calls as needed after initial outbound contact * Maintain quality service by following organizational standard operating procedures * Maintain and exceed daily, weekly and monthly appointment (conversion) quotas  * Take inbound call overflow as needed to maintain overall Contact Center client service levels  * Learn and understands basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our Company * Build relationships and collaborate with network partner front office staff and hearing care professionals * Comply with all regulatory compliance training,  policies and procedures, and Contact Center best practices * Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers * Meet and maintains required appointment metrics and contribute to overall department goals * Contribute to the development and growth of the Contact Center  by sharing ideas,  assisting in related projects, and helping resolve problems and/or improve productivity * Other duties as assigned




General Skills and Attributes:   1 – 3 years of established inside sales and Contact Center experience * Willingness to make contact and build rapport on the phone on a highly consistent basis * Comfortability with making an average of up to 120 sales calls per day to warm leads and scheduling appointments * Excellent interpersonal communication skills with the ability to communicate effectively and articulately  in writing and verbally * Ability to manage time effectively while multitasking in  a fast-paced environment * Effectively manage objection  and  rejection * Professional telephone etiquette skills  * Highly motivated  * Strong problem-solving and organizational skills * Intermediate MS Word and Excel working knowledge * Proficient order entry speed                   

David Shelton

David grew up in Cookeville, TN but now calls Franklin, TN home. His time as a Restaurant Manger taught him the importance of service. David is passionate about helping people a looking forward to helping others as a recruiter. Fun facts: You may overhear him yelling "GO DAWGS!" in the fall, and when he is not working he can be found implementing Power Athlete workouts where he can re-capture his former athletic glory!

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