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Field Service Technician III US CMPCJP00046423

Saint Paul, Minnesota

Post Date: 05/15/2017 Job ID: 15843 Industry: Other Area(s)
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
  • Documents, maintains, upgrades or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security and systems groups.
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Determines and recommends which products or services best fit the customers' needs.
  • May require an associate' s degree or its equivalent.
  • Requires at least 5 years of experience in the field or in a related area.
  • Expert with a variety of the field' s concepts, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of complicated tasks.
  • May lead and direct the work of others.
  • Typically reports to a project leader or manager.
  • A wide degree of creativity and latitude is expected. 

REQUIRED EXPERIENCE
  • Experience and involvement with Network design, planning, and implementation. Troubleshooting and repairing all network, hardware, and software related issues in an SMB Environment.
  • Bachelor’ s Degree preferred.

REQUIRED SKILLS & CREDENTIALS
  • Experience working as a small and medium business consultant supporting client project and upgrade plans.
  • Proficient in MS Office.
  • Required certifications include CompTIA A+, Network+, Server+, CCNA (or higher), HP Server, IBM Server, Lenovo, Dell, Lexmark, HP, Xerox.
  • Extensive Operating System and Application installation/troubleshooting experience in both Microsoft and Apple environments. BS in IT or related field preferred.
  • A minimum of three years of IT Support relating to technical issues involving Microsoft’ s core business applications and operating systems.
  • Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Experience with Remote Management and Monitoring (Kaseya, Labtech)
  • Basic knowledge and support of disaster recovery solutions.
  • Respond to service tickets based on alerts and notifications generated by a remote monitoring and management system.
  • System documentation maintenance and review in ConnectWise.

PHYSICAL & COGNITIVE REQUIREMENTS
  • Ability to travel daily appx 30%
  • Ability to travel overnight on occasion.
  • Read and interpret policies, legal instructions, and technical documentation.
  • Communicate difficult information in a neutral and professional manner.
  • Remain calm in emotionally-charged situations.
  • Manage simultaneous and conflicting priorities.
  • Organize and meet deadlines.
  • Positive mental attitude.

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