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Field Service Technician I US CMPCJP00046430

Griffin, Georgia

Post Date: 05/15/2017 Job ID: 15857 Industry: Other Area(s)
  • The desktop support technician provides day-to-day technical support to client’ s internal desktop systems software and hardware.
  • Installs, configures and troubleshoots desktop/laptop systems.
  • Provide “ smart hands” support for infrastructure devises, servers, and conference rooms AV equipment.
  • Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
  • Acts as liaison between customers, departments, and within the organization to lead problem resolution.
  • Ensures that all problems are resolved in an accurate and timely manner.
  • Utilizes technical expertise for moderately complex aspects of major system components used to support business.
  • Requires 4+ years of related work experience, or Bachelor’ s degree, or technical training, or equivalent combination of education and experience.

Principal Duties & Responsibilities:
  • ? A strong computer professional who is able to prioritize workload and maintain a positive relationship with various personalities.
  • ? Ability to converse and communicate appropriately with all levels of the organization.
  • ? Ability to maintain professional behavior.
  • ? Strong Customer Service Skills including written and verbal communications
  • ? Diagnosing and resolving PC technical issues.
  • ? Records, tracks, escalates and updates events through established systems
  • ? Candidate must be detail oriented and self-motivating (a strong work ethic)

Hardware/Software Activities:
  • ? Install, test, troubleshoot, and maintain hardware and software products
  • ? Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options
  • ? Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies
  • ? Facilitate server data backups and ensure effective storage methods for recovery procedures
  • ? Provide technical guidance and one-on-one training to end-users, both on a scheduled basis, and “ as needed”

Hardware Knowledge & Skills:
  • ? CompTIA A+ certification required
  • ? Dell DES notebook certification, preferred
  • ? Dell DES desktop certification, preferred
  • ? Various peripheral computer equipment, dual monitors, printers, scanners, etc.
  • ? Wireless network – basic setup and troubleshooting for PCs, Smartphones, and tablets

Software Knowledge & Skills:
  • ? Strong Microsoft Office Skills (Outlook, PowerPoint, Word, and Excel)
  • ? Working knowledge of all Microsoft Windows workstation Operating Systems
  • ? Anti-Virus Software

Additional Requirements:
  • ? On-Call Support (24x7)
  • ? Successful completion of a background security check and drug screening
  • ? Professional appearance:
    • • no visible tattoos
    • • Hair must be clean, combed and neatly trimmed or styled, may not obscures eyes or face.
    • • Sideburns, mustaches, and beards must be neatly trimmed
    • • No jeans or T-shirts
    • • Modest, professional and conservative jewelry may be worn
    • • Wearing of body piercing jewelry is limited to earrings for females only. Earrings are limited to no more than two (2) earrings on each lobe of the ear
    • • The client has a very strict dress code in place which will be covered during the interview process
  • ? Physical Requirement:
    • Ability to lift and carry up to 40 pounds

Job Duties:
  • Working tickets in the Client’ s ticketing system, break-fix including warranty repair for Dell, IMACs, and software installations.
  • Work schedule: 8am-5pm local time, with on-call support 24x7.
  • 4-5 years’ experience CompTIA A+ certification required
  • Dell DES notebook certification preferred
  • Dell DES desktop certification preferred
  • TOP 2 required skills that candidates must have
    • 1.) Customer Services
    • 2.) Corporate Desktop experience with Break-Fix

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