FIeld Service Technician I

Glassboro, New Jersey

Post Date: 06/12/2017 Job ID: 16147 Industry: Other Area(s)

Mobile Repair Techs must have a passion for providing excellent customer service, a love of technology and mobile devices, and a background in repairing them in a clean, positive work environment.   Quality repairs and customer satisfaction are our primary mission! This role will be responsible for diagnosing and performing repairs on electronic devices, primarily smart phones and tablets.

  • Perform routine inspection, testing, and repair of smart phones and other mobile devices
  • Accurately document repairs and parts information on repair tracking documents / work orders and in point of sale computer tracking system
  • Prepare and/or modify repair best-practice documentation
  • Perform high quality repairs and refurbishment of mobile devices including phones and tablets
  • Monitor parts inventories and inform management of status
  • Dismantle old electronic devices for OEM parts
  • Interact with customers as needed, providing status updates, repair diagnosis, etc. with exceptional customer service
  • Keeps work area clean and sterile

  • High School diploma or GED
  • Knowledge of mobile repairs via hands-on training or work experience, assembly and cosmetic mobile device refurbishment, and surface-mount soldering, and troubleshooting and assembly skills
  • Strong focus on quality repairs
  • Ability to read, write, and communicate in English in order to read and comprehend assembly manuals and process documentation
  • Oral and written communication proficiency
  • Basic computer skills

Nice-to-Have Skills
  • Experience with PCs in a Windows operating system, basic MS Office packages and web based applications
  • CompTIA A+ certification and/or OEM certifications

Michael Denault

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