FIeld Service Technician I

Glassboro, New Jersey

Post Date: 06/12/2017 Job ID: 16147 Industry: Other Area(s)

Mobile Repair Techs must have a passion for providing excellent customer service, a love of technology and mobile devices, and a background in repairing them in a clean, positive work environment.   Quality repairs and customer satisfaction are our primary mission! This role will be responsible for diagnosing and performing repairs on electronic devices, primarily smart phones and tablets.

Responsibilities:
  • Perform routine inspection, testing, and repair of smart phones and other mobile devices
  • Accurately document repairs and parts information on repair tracking documents / work orders and in point of sale computer tracking system
  • Prepare and/or modify repair best-practice documentation
  • Perform high quality repairs and refurbishment of mobile devices including phones and tablets
  • Monitor parts inventories and inform management of status
  • Dismantle old electronic devices for OEM parts
  • Interact with customers as needed, providing status updates, repair diagnosis, etc. with exceptional customer service
  • Keeps work area clean and sterile

Qualifications:
  • High School diploma or GED
  • Knowledge of mobile repairs via hands-on training or work experience, assembly and cosmetic mobile device refurbishment, and surface-mount soldering, and troubleshooting and assembly skills
  • Strong focus on quality repairs
  • Ability to read, write, and communicate in English in order to read and comprehend assembly manuals and process documentation
  • Oral and written communication proficiency
  • Basic computer skills

Nice-to-Have Skills
  • Experience with PCs in a Windows operating system, basic MS Office packages and web based applications
  • CompTIA A+ certification and/or OEM certifications

Michael Denault


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