CMPCJP00047387-Network Engineer III

Plano, Texas 75024

Post Date: 09/06/2017 Job ID: 16997 Industry: Other Area(s)

6 month contract to hire role

8383 Dominion Pkwy

Job Title: Information Security III


The CompuCom SOC provides managed security services for Global clients and manages their security operations. The team is responsible for 24X7 telephone and remote support, specialized support for security compliance users, and works with the CompuCom clients on security issues. This role will act as a lead for the team’ s junior members and a center of knowledge, leveraging upon the years of experienced gained in this field deploying and supporting Firewalls, IDS/IPS, Content Filters, and SIEM tools.


  • Meet service level agreements(SLA’ s) regarding response time and customer notifications
  • Assist with and define, both team and service key performance indicators (KPI’ s)
  • Work with clients and tools vendors to address all security related issues
  • Coordinate security investigations based on internal processes and procedures. Assist customers or facilitate the implementation of protective and mitigating security controls as required
  • Perform manage, add, change, delete operations  within the security tools
  • Handles the fulfillment of all security requests and calls from the user
  • Drives resolution as it relates to customer facing incidents and change management
  • Provides central contact point for implementation, architecture and problem management for managed security  applications (Firewall, IDS, Encryption, SIEM, EIQ, Web filtering)
  • Scan system devices for vulnerabilities according to compliance policies - Nessus
  • Initiate security incident response including tracking and recovery actions
  • Analyze and validate the network and hosts based on Intrusion Detection System events
  • Service and Change management knowledge and understanding a must
  • Monitors SLAs for responsiveness and coverage.  Provide regular reports and statistics for service line management
  • Participate in an on-call rotation
  • Provide oversight and guidance to junior team members as it relates to the Security realm
  • Document and create process improvements as needed when gaps are/have been identified

Qualifications and Experience
  • 8-10 years of experience actively deploying and managing security and networking devices
  • Experience in managing Customer Service and client expectations
  • Ability to complete swift problem resolution, including troubleshooting
  • Analytical approach for solving tasks as well as Ability to repeat procedures
  • Familiarity with existing knowledge base to scan for possible solutions to problems
  • Ability to multi-task with different types of problems
  • Solid written & verbal communication
  • Knowledge of security tools like firewalls, IDS’ s, Web content filtering and content filtering solution.  E.g. Cisco, Checkpoint, Fortigate, Snort, EIQ Securevue, Arcsight
  • Knowledge of compliance standards such as HIPAA, PCI, SOX, Etc…
  • Knowledge of Microsoft Office Suite products
  • Ability to coordinate resources to resolve problems
  • Appropriate Technical Support experience and knowledge required
  • Demonstrated high level of Technical Support experience and knowledge required for all services provided by the Security Operations Center
  • Strong analytical skills balanced with effective communication and excellent customer service skills
  • Excellent and demonstrated knowledge of IT processes and procedures, specifically Incident, Problem, Change and Service Level Management
  • At least two (2) industry certification. IE GIAC, GICH, CCISP,, CEH, Etc…

Olga Yavtushenko

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: